BabyKeys

BabyKeys — Support

Support for the BabyKeys app for Android, iPhone and iPad.

Something not working, or a question about the app? Write to support@growingkeys.com. A real person reads every message, usually answering within three working days.

Contact

E-mail is the only channel, and it is a real mailbox rather than a form. If something is broken, four lines make it much faster to fix:

  • the device and its system version — for example “iPad 9th generation, iPadOS 18”;
  • the language the app is set to;
  • what you did, and what happened instead;
  • a screenshot, if the problem is visible.

Write in any of the languages this page is available in, and we will answer in the same one.

What BabyKeys is

BabyKeys is a game for children of roughly one to three years old, for Android, iPhone and iPad, in nine languages. The child touches the screen and animals, vehicles and fruit appear — each with its own sound, and every one says its name aloud. There is nothing to lose and nothing to get wrong: every touch produces something, and in the games for older children a wrong choice simply floats back into place.

Two things make it personal, and both are free. A parent can record their own voice onto the objects, the greetings and the prompt for each game, so the game names the cow in a voice the child already knows. And a parent can add their own photographs, up to eight: they take turns with the built-in backgrounds, so the animals tumble across a familiar kitchen, and they become pictures to colour in and, with the full version, puzzles.

Questions we are asked

Where do the voice recordings go?

Nowhere. A recording a parent makes is written to the app’s own private storage on that device and stays there. It is not uploaded, not analysed, not shared, and no speech recognition is performed on it. Its only purpose is to be played back inside the game, on the same device. Deleting the app removes the recordings with it.

What data does the app collect?

None. BabyKeys has no analytics, no advertising, no crash reporting and no third-party components beyond the stores’ own billing library. It asks for no name, no age, no e-mail and no account, and the only network connection is the store’s own: its billing library asks the store whether the full version has been bought — Google Play on Android, at startup and whenever the app comes back from the background; the App Store on iPhone and iPad, at startup, after which StoreKit itself reports any change to the purchase while the app is open. Nothing reaches us — we have no servers. The full privacy policy says the same at greater length.

How do I restore my purchase on a new device?

Tap the gear, pass the parental gate, open the last tab, App, and press Restore purchase in its Full version section. The purchase is tied to the store account that paid for it, so sign in to that same Google or Apple account on the new device first. It is a one-time lifetime purchase: restoring it costs nothing and can be done as often as you like.

If the button reports nothing to restore, check that the device is signed in to the right account and has a working connection at that moment, then write to us with the store account’s e-mail address and the approximate date of purchase.

How do I get into the parental settings?

Everything meant for adults — settings, the play-time limit, voice recording, photographs, the purchase, our e-mail and the privacy policy — sits behind a parental gate: a multiplication question with four answers to choose from. Three ways lead to it. Tap the grey gear in the top-right corner of the menu, and the settings open. Press and hold a tile with a padlock for three seconds, and you land straight on the App tab, which opens with the Full version section. Or, on the first two launches, press Record words on the short note for parents, and you go straight to voice recording. A toddler will not pass the gate by chance; an adult passes it in a second.

Is there advertising, or a subscription?

Neither. There are no banners, no interstitials, no rewarded video and no cross-promotion of any kind. There is no subscription either — just one optional, one-time purchase that unlocks the remaining games and sets for good. You can use the app without ever buying it.

How do I delete recordings and photographs?

In the parental settings, where they were added: recordings are removed word by word, and photographs one at a time. There is no button that resets all settings at once; each one is changed back by hand. Start from the beginning returns only the difficulty to the simplest level, and Show all brings back any games or sets you have hidden. Uninstalling the app erases all of it without remainder, because none of it exists anywhere else: there is no copy on any server of ours, so there is nothing for you to request the deletion of. If you want to check, or need help doing any of this, write to support@growingkeys.com.

Can I limit how long the child plays?

Yes. In the parental settings you decide how many minutes a session lasts. When the time is up the game winds down on its own, so nobody has to take the tablet out of small hands.

How do I get back to the menu?

Press and hold the faint cross in the top-left corner of the game for three seconds; a ring fills while you hold. A quick tap there does not count, on purpose, so a toddler cannot leave a game by accident. On Android the system Back button also returns to the menu.

Which languages does it speak?

Nine: English, Russian, Ukrainian, German, Spanish, French, Italian, Polish and Portuguese — the interface and the spoken words alike. The app starts in the device’s language if it is one of the nine, and in English otherwise; a parent can switch it in the parental settings, and from then on it stays, whatever the device language.

What it looks like

The BabyKeys menu: twelve game tiles on top, twelve sets of objects below.
Twelve games on top, twelve sets below, here with the full version; without it, seven of each carry a padlock. Pictures only, nothing to read.
Tap-Tap: animals scattered across a meadow.
Tap-Tap: every touch brings out an animal somewhere on the meadow, with its own sound, and in turn its name.
Who called? — a sea creature jumping out of its hiding place at the top, with answer pictures below.
Who called? — a hiding place calls out with a sound and a name, and the child finds the right picture below. In the full version.
Tumble: a heap of fruit and vegetables in a kitchen, with one giant piece that has swallowed its twins.
Tumble: drag a thing onto its twin and they merge into a bigger one; a giant that eats all its twins sets off fireworks.
Trail: a bird drawn as a colouring-page outline, most of it already traced through the rings.
Trail: follow the rings around the outline, and the drawing fills with colour and says its name. In the full version.
Magic Brush in the colouring style: a dragon, part grey and part coloured, with a castle in the distance.
Magic Brush in its free colouring style: the colour comes back wherever the finger sweeps.
Who with whom? — vehicles and the things that go with them; a finger is carrying the excavator to its pile of earth.
Who with whom? — bring together things that belong together. In the full version.
Puzzle: a dinosaur picture with one piece already in place.
Puzzle: a picture in two to four pieces, dragged into place or sent there by a tap. In the full version.

BabyKeys (com.growingkeys.babykeys) is published by Yuliia Bazko, a sole trader (JDG) registered in Poland, trading as Growing Keys. Write to support@growingkeys.com; the privacy policy is at growingkeys.com/privacy.